Frequently Asked Questions

You can also make your transfers to destinations where there are no physical service points provided there is a partner provider in that country.
If you wish to send money to a country not currently serviced by us, you can contact us:

• by phone at 214 4052200 (ext. 300) Mon. – Fri. 09.00 – 17.00 or
• alternatively you can address your question to us by filling in the GENERAL CONTACT FORM

In our efforts to meet your needs we are working towards constantly expanding our reach to include additional regions and even more service points in countries where we already provide our services.

The Institution, in the context of its compliance with the applicable regulatory and operational framework, does not transfer funds to destinations for which international sanctions have been imposed in accordance with recommendations of the European Commission and the FATF.

Countries such as:

• Iran
• Democratic People’s Republic of Korea

The commission for outgoing transfers varies depending on the type of transaction, the destination country and the sum transferred.
For more details on our transaction pricing you can refer to the page Price list.

Through the web banking application, we enable you to easily, quickly and securely make transfers to more than 50 destinations online 24/7 from your computer, mobile phone or tablet with a charge to your Payment Account.
Contact a representative at 214-4052200 ( ext. 300) to inquire about the Payment Accounts service.

If you are a private individual
If you are an entrepreneur

No. We give you the option to execute your transfers by debiting your Payment Account. In fact, through the web banking application you can easily, quickly and securely make transfers to more than 50 destinations online 24/7 from your computer, mobile phone or tablet.

If you are a private individual
If you are an entrepreneur

In the context of compliance with the applicable regulatory framework, the Institution applies a policy for the prevention of money laundering and the financing of terrorism.
In this context, it has established specific trading limits on a daily or periodic basis.

Within five minutes of the transaction, the recipient can receive the amount of the transfer.

If you have lost or forgotten the code of your outgoing remittance, you will need to visit the branch where you made the transaction in order to repeat the process of full identification.

It is possible to cancel a transfer if the amount has not been received by the beneficiary.

To cancel a transfer that was initiated with cash, if the above condition is met you will need to:

• Visit the service point where you made your transaction
• Bring with you the necessary documents for your identification

To cancel a transfer initiated from a Payment Account if the above condition is met you will need:

To contact Customer Service during working hours (09:00 – 17:00) you can call +30 214 405 2200 during extended hours (17:00 – 21:00) you can contact the main branch (+030 210 52 45 817) or contact us via email at customer_support@intelexpress.gr

Yes. You can easily apply at any of our branches for a copy of your transaction list.
For any clarification you can contact Customer Service during working hours (09:00 – 17:00) by telephone at +30 214 405 2200 or alternatively on the Network of our branches.

At this time, Inteli Express offers you the possibility of renting POS at discount prices.

If you are an entrepreneur

You are provided with the option of pick up either:

• • From the Institution’s Main Branch, 57 Menandrou & Vilara Streets, P.C. 10437 during the opening hours of the store (09:00 – 17:00)
• • By courier to your declared business address

For more information, please contact 2144052200 (ext. 300) Mon. – Fri. 09.00 – 17.00.

Of course, there is the possibility of delivering the POS to your declared business address. Delivery will be made by courier.

For more information, please contact (+30) 2144052200 (ext. 300) Mon. – Fri. 09.00 – 17.00.

The benefits for you & your business include:

• Increased sales by attracting new customers and retaining existing ones
• Fast transaction settlements
• Free and efficient cash management and save money by reducing cash handling costs
• Telephone assistance for technical issues by calling the telephone numbers listed on the POS
• Free training for all staff handling the POS
• Flexible pricing policy
• Accepting cards of various types (debit, credit with the markings of various Mastercard, Visa cards)
• Technical & telephone support during installation, failure or any problem

If you are an entrepreneur

To rent or purchase a POS terminal you will need to maintain a Payment Account with the Institution.

To find out about the necessary legal documents click here.

For detailed information about the charges you can contact us at
(+30) 214 4052200

In case of POS failure, you can contact us by phone at: (+30) 21 1104 9900 and you will be assisted by the maintenance and support company that supports the smooth operation of the POS for guidance and problem solving.
The company operates every day of the week and 24 hours a day.

For any information and updates regarding the acquisition of POS terminals you can contact the service department by phone at (+30) 2144052200 Mon. – Fri. 09:00 – 17:00 or send an e-mail to support@intelexpress.gr or visit the Institution’s main branch at: 57 Menandrou & Vilara Streets 10437 Athens, Mon. – Fri. 09:00 – 17:00.

You can easily and quickly pay your public or private bills either in cash at one of our physical service points or by using your Payment Account through our web platform.

The entities we currently serve include:

• Public debts such as indicatively
• Income taxes, ENFIA, VAT, FMY, other tax debts
• Insurance funds
• Subscriptions to chambers of commerce
• Municipal Fees
• Electricity providers
• Telecommunications providers
• Water supply companies
• Energy supply companies – gas
• Insurance companies
• Consumer credit products

For any information about our service you can contact us at 214 4052200 during working hours Mon. – Fri. 09.00 – 17.00 or at the Network of our branches.

You can pay your public or private bills either in cash at one of our physical service points or by using your Payment Account through our web platform.

For any information about our service you can contact us at 214 4052200 during working hours Mon. – Fri. 09.00 – 17.00 or at the Network of our branches.

You can easily and quickly, without having to visit one of our physical service points of our Network, pay public or private bills using your Payment Account through our web platform.

For detailed information about the price list and charges you can check here.

For any additional information you can contact us at 214 4052200 during working hours Mon. – Fri. 09.00 – 17.00 or at the Network of our branches.

You can pay utility bills and public or private entities at any time as we stand at your side, providing a large network of branches and representatives throughout Greece, with extended and continuous operating hours every day of the week (Mon-Sun 09:00 21:00).
Alternatively, you can make your bill payments even more easily, quickly and securely, either as an individual or for your business through the webBanking application.